June 3, 2013 – Mirror, Mirror, On the Wall – Can you treat people right and bring financial success to your department?

Of course! 

Today's Wishes:

As a leader and manager,

1.     Be aware that some managers stand by the thought that generating profits is far more valuable than treating people with respect and dignity

2.     Keep in mind that while managing your job responsibilities and goals, treating your employee and customer base with respect in dignity, adhering to Loyalty principles, will indeed maximize growth and profits

3.     Lead others towards a path of success, inspire commitment and dedication, cement partnership and prosperity

 

May 27, 2013 – How can you instill Loyalty into your team?

Today's Wishes:

As a leader and manager, let us instill Loyalty into our team members:

1.     Keep your team members well-informed – they will appreciate being kept in the loop and will be better prepared to manage day to day challenges

2.     Be ready to cross-train team members – this will empower them with knowledge

3.     Lead by example

4.     Be fair and impartial

5.     Be a hands-on manager, roll up your sleeves, be in the trenches with your team

6.     Build team spirit by different functions – bring a cake and decorate an employee’s cubicle to celebrate their  birthday, hold a pot-luck lunch to celebrate holidays, bring breakfast during month-end activities, organize a bowling night, organize a picnic lunch, etc.

7.     STAND BY YOUR TEAM, in good times and bad times

May 13, 2013 – Loyalty is a two-way street.  Are you exhibiting loyalty principles, do your employees trust you?

As a leader and manager be aware that your employees’ behavior and attitude is communicated directly to the customer base and every stakeholder they deal with.

Today's Wishes:

As a leader and manager,

1.     Be involved in the recruiting process; make sure a new employee’s onboarding experience is positive - conducive to learning the business and buying into the company’s mission and vision statements

2.     Continue to work in partnership with your Human Resources Team to ensure employee retention by demonstrating Loyalty principles – providing a foundation of appreciation, trust, and readily offering tools for a path to success

3.     Be involved in your team’s growth process, partnering with them to answer any concerns that come up  

4.     Stand by your team, in good times and bad times – this will generate TRUST

May 1, 2013 – Would you continue to contribute and offer loyalty to your employer if your efforts were not appreciated?     

Be honest - appreciation is indeed a huge factor to ongoing strong contributions. 

As a leader and manager be aware of loyalty, appreciation and value creation as a means to superior results.   

Today's Wishes:

As a leader and manager,

1.     Be aware of appreciation and value creation towards your team

2.     Be a supporter of employee loyalty, so that valuable contributors do not leave your department  

3.     Work in partnership with your Human Resources Team to ensure employee retention by demonstrating Loyalty - providing a foundation of appreciation and offering tools for a path to success

April 19, 2013 – Do you view your employees as a disposable commodity?   

As a leader and manager we need to be aware to demonstrate loyalty to our employee base, for they are a direct link to increasing customer retention.

Today's Wishes:

As a leader and manager,

1.     Concentrate on keeping dedicated and hard-working employees

2.     Be cautious of disillusionment amongst these hard-working team members caused by lack of support and allegiance, thereby, giving them signals to search for better opportunities

3.     Yearn for high productivity?  Exhibit LOYALTY to your team

4.     Yearn for increased customer retention?  Boost your employees’ MORALE and MOTIVATION

 

April 5, 2013 – Loyalty Wishes    

 As a leader and manager we know the value of loyalty principles with our customer base to achieve growth and profits.  What about exhibiting loyalty principles towards our own team members? 

 Today's Wishes:

As a leader and manager,

1.     Be conscious of the impact each of your customer service representatives has in relation to the customer

2.     Be ready to provide support and coaching to the customer service team members, as they are at the forefront of customer communication and know the pulse of the business

3.     Be ready to acknowledge that the members of each of your departments have a direct effect towards customer loyalty

4.     Be ready to exhibit loyalty - give thanks, reward, coach, and mentor these team members, as  they in turn build the loyalty path, brick by brick, towards increased growth and profits