April 5, 2013 – Loyalty Wishes    

 As a leader and manager we know the value of loyalty principles with our customer base to achieve growth and profits.  What about exhibiting loyalty principles towards our own team members? 

 Today's Wishes:

As a leader and manager,

1.     Be conscious of the impact each of your customer service representatives has in relation to the customer

2.     Be ready to provide support and coaching to the customer service team members, as they are at the forefront of customer communication and know the pulse of the business

3.     Be ready to acknowledge that the members of each of your departments have a direct effect towards customer loyalty

4.     Be ready to exhibit loyalty - give thanks, reward, coach, and mentor these team members, as  they in turn build the loyalty path, brick by brick, towards increased growth and profits